Kiki & Klo Returns Policy 

At Kiki & Klo, we’re here to give you that perfect glow and luxe tanning experience. While we hope you’ll love your products as much as we do, we know sometimes returns are needed, so we’ve kept it simple, fair, and stress-free.

Change of Mind 🛍️

We take hygiene seriously, so:

Opened or used tanning products can’t be returned for change of mind.

Unused accessories (tanning mitts, brushes, blending tools, etc.) can be returned if:

-They are unused and in original packaging

-You contact us within 14 days of receiving your order

Note: Return postage costs for change-of-mind accessory returns are covered by the buyer and will be returned to our head office in Perth, Western Australia.

Faulty, Damaged, or Incorrect Items 🔄

If your order arrives faulty, damaged, or not what you ordered, we’ve got you:

We’ll happily organise a replacement or refund

Simply email us at support@kikiandklo.com.au within 14 days of receiving your order

Include:

-Your order number

-A short description of the issue

-Photos of the product + packaging

Once approved, we’ll guide you through your return or replacement.

We will cover the cost of the return with a pre-paid label to make it easy for you!

Need Help? 💌

Our team is here to make things smooth and simple.
📧 Email us at support@kikiandklo.com.au and we’ll get back to you within 1–2 business days.

Address for returns is:

Parcel Locker 10023 466397 , De Laeter Way, Bentley, Western Australia, 6102*

*please contact us before returning items